Privacy Policy – How 98pak Protects Your Data

Introduction

Welcome to 98pak, one of Pakistan's most trusted online gaming platforms. This Privacy Policy explains in plain, straightforward language how we collect, process, store, and protect the personal information of everyone who visits or registers on 98pak.onl.

By creating an account and using our services — whether that is placing a bet on a Pakistan Super League (PSL) match, enjoying Live Casino tables, spinning slot games, or downloading the 98pak app — you agree to the practices described in this Policy. We encourage you to read through it fully so you understand exactly what happens to your data.

We have written this document in plain Pakistan English so it is easy to understand. If anything is unclear, our support team is always available to explain further.

What Information We Collect

We only collect information that is genuinely needed to provide you with a smooth, secure, and personalised gaming experience. Here is a breakdown of what we gather:

Registration & Account Data

• Full name and date of birth (to verify you are 18 or older)
• Email address and mobile number
• Username and encrypted password
• City and province of residence within Pakistan

Identity Verification (KYC)

• CNIC (Computerised National Identity Card) number or a copy for verification purposes
• Selfie or document photo when required for account security checks

Financial & Transaction Data

• Deposit and withdrawal history in PKR
• Mobile wallet account identifiers (JazzCash, Easypaisa, Raast) — never full credentials
• Bank account details for transfer-based transactions

Technical & Device Data

• IP address, browser type, and operating system
• Device model and unique device identifiers when using the app
• Session logs, page visit times, and in-game activity for security and fraud prevention

Communication Records

• Any messages you send to our customer support team
• Survey responses and feedback you voluntarily provide

We do not collect any sensitive data such as political opinions, religious beliefs, or biometric information beyond what is required for standard identity verification.

How We Use Your Information

Every piece of data we collect is used for a specific, legitimate purpose. Here is how your information is put to work:

• Account management: To create and maintain your 98pak account, process deposits and withdrawals in PKR, and keep your balance accurate.
• Identity verification: To confirm your age and identity as required for responsible and secure gaming practices.
• Platform security: To detect and prevent fraud, money laundering, bot activity, and account takeovers. Your safety and the integrity of the platform depend on this.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of assistance we offer.
• Personalisation: To show game recommendations relevant to your play history — for instance, if you enjoy Cricket betting during a T20 series, you will see those markets highlighted.
• Marketing communications: With your explicit consent, to send bonus offers, seasonal promotions, and platform updates via SMS or email. You can opt out at any time.
• Legal compliance: To meet our internal audit and risk management obligations.
• Platform improvement: Aggregated, anonymised analytics help us improve game performance, site speed, and user experience for all players.

We will never use your data for any purpose that contradicts what is listed above without first seeking your consent.

Data Sharing & Third Parties

98pak does not sell your personal data. We do share limited information with trusted service partners who are contractually bound to handle it securely and only for the purposes we specify. These partners include:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners process transactions. They receive only the minimum data needed to complete a payment.
• Identity verification providers: When we need to run KYC checks, a certified third-party may receive document data securely.
• Analytics and infrastructure: Cloud hosting and technical services that keep the platform running. These providers operate under strict data processing agreements.
• Fraud prevention services: To protect you and other players from scams and fraudulent activity.

All third-party partners we work with are required to maintain confidentiality, apply appropriate security measures, and use your data exclusively for the purpose we have authorised. If we ever need to share data beyond what is described here, we will notify you and request your consent first.

Cookies & Tracking Technologies

Like most websites and apps, 98pak uses cookies and similar tracking technologies to make sure the platform works correctly and to help us understand how players use our services.

Essential Cookies — These are required for the platform to function. They handle your login session, security tokens, and language preferences. You cannot disable essential cookies without affecting how the site works.

Analytics Cookies — These help us understand which pages and games are most popular, how long players spend on the platform, and where improvements are needed. Data collected is aggregated and anonymous.

Preference Cookies — These remember your choices, such as your preferred deposit method or favourite game category, so you do not have to set them again on each visit.

Marketing Cookies — Only used if you have given explicit consent, to show you relevant promotions on 98pak. We do not run cross-site advertising trackers.

You can manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit some features of the platform.

How We Protect Your Data

Security is not an afterthought at 98pak — it is built into every layer of our platform. Here are the key measures we have in place:

• TLS/SSL encryption: All data transmitted between your device and our servers is protected by Transport Layer Security, preventing interception during transit.
• AES-256 data encryption: Sensitive information stored in our databases is encrypted at rest using AES-256, one of the strongest encryption standards available.
• Two-factor authentication (2FA): We strongly encourage all players to enable 2FA on their accounts. This adds an extra verification step when logging in from a new device.
• Access controls: Only authorised 98pak staff with a genuine operational need can access personal data. All internal access is logged and regularly audited.
• Fraud monitoring: Our automated systems monitor accounts around the clock for suspicious activity, such as unusual login locations or abnormal betting patterns.
• Regular security reviews: We conduct periodic internal reviews of our data handling practices and technical infrastructure to identify and address vulnerabilities proactively.

Despite these robust measures, no online platform can guarantee absolute security. We recommend that you use a strong, unique password for your 98pak account and never share your login credentials with anyone.

Your Rights Over Your Personal Data

You have meaningful control over your personal information. At any time, you can exercise the following rights by contacting our support team:

• Right to Access: Request a copy of all personal data we hold about you, including account details and transaction history.
• Right to Correction: If any of your information is inaccurate or out of date — such as a changed mobile number or address — we will update it promptly upon request.
• Right to Deletion: You can request that we delete your personal data. We will comply unless we are required to retain certain records for security, fraud prevention, or internal audit purposes.
• Right to Restrict Processing: You can ask us to pause processing your data in certain circumstances, for example while a complaint is being investigated.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing emails), you can withdraw that consent at any time without affecting prior processing.
• Right to Data Portability: You can request your data in a structured, commonly used format so you can take it elsewhere if you choose.

To exercise any of these rights, write to us at the contact details provided at the bottom of this page. We aim to respond to all data requests within 14 business days.

Minors & Age Restriction Policy

98pak is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step during registration, and we reserve the right to request additional identity documents if we have any reason to question a user's age.

If we discover that a minor has created an account, we will immediately suspend the account, return any deposited funds, and permanently delete the associated personal data from our systems. Parents and guardians who believe their child may have accessed 98pak are encouraged to contact us immediately so we can take swift action.

We also recommend that adults with minors in their household use device-level parental controls and browser restrictions to prevent accidental access to gaming platforms.

Data Retention

We only keep your personal data for as long as it is necessary for the purposes outlined in this Policy. In practice, this means:

• Active accounts: Data is retained for the full duration your account remains open and active on the platform.
• Closed accounts: After an account is closed, we retain core records (transaction history, KYC documents) for a defined internal period for security, fraud investigation, and audit purposes, after which they are securely deleted.
• Support communications: Customer support tickets and chat logs are kept for a reasonable operational period before being anonymised or deleted.
• Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual.

When data is no longer needed, we securely delete or anonymise it so it can no longer be associated with you.

Changes to This Privacy Policy

As our platform grows and evolves — adding new games, payment methods, or features — we may need to update this Privacy Policy from time to time. When we make significant changes, we will notify you via email or an in-app notification before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.

We encourage you to check back periodically so you are always aware of how we are protecting your information. Continued use of 98pak after a policy update constitutes your acceptance of the revised terms.

Contact Us About Your Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or how your data is handled, our dedicated privacy team is here to help. You can reach us through the following channel:

We aim to respond to all privacy-related enquiries within 3–5 business days. For general gaming support, please visit our FAQ page.